Help & advice
How can I place an order?
To place an order, simply browse our website, add items to your cart, and proceed to checkout. You'll be prompted to enter your shipping details and payment information.
How long will it take for my order to be shipped?
Orders are typically processed within 1-2 business days. Shipping times vary depending on your location and the shipping method chosen. You will receive a tracking number once your order has been dispatched.
Can I modify or cancel my order?
Once an order has been placed, it is processed quickly. If you need to modify or cancel your order, please contact us within 24 hours of placing it. After this period, changes or cancellations may not be possible.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in resalable condition. To initiate a return, please contact our customer service team with your order details.
Can I exchange an item instead of returning it?
Currently, we do not offer exchanges. If you need a different product, please return the original item and place a new order.
How long does it take to process a refund?
Refunds are processed once the returned item has been received and inspected. The refund will be issued to the original payment method within 5-7 business days.
What should I do if my item is defective or damaged?
If your item arrives damaged or defective, please contact our customer service team immediately with photos of the damage. We will provide a replacement or full refund as per your preference.